Can I read your full terms of business?

Yes of course. Our full terms of business can be found HERE.

Can I specify the day my cleaner comes?

Yes, you can. We arrange an initial meeting between you and your cleaner, prior to our starting. This may take a few days to organise depending on availability of either of us. At the meeting you can discuss mutual day and time that suitable for you.

You can find the full process on How It Works page.

Can you explain your pricing?

Sure. Click here to visit our PRICING PAGE. You can also get instant estimate (Click Here) online.

There are no up front fees when booking a cleaning service. Payment options are visa or bank transfer (with a screen shot receipt), paid directly on our website at  Pay My Bill. A tax invoice will be provided to you after payment is received.

Do you bring supplies?

We don’t supply cleaning products by default. Blue Ribbon cleaners use the products that you supply. There’s a list below under “Do you have a Cleaning Supplies Checklist” suggested similar products you may purchase locally. If you require Blue Ribbon to bring products, please let the cleaner know at the first meeting. There is an additional $15 fee applied if we you want cleaner to bring cleaning products and equipment.

Do you have a Cleaning Supplies Checklist

Cleaning Business Supplies Checklist

Note: Please make sure your vacuum cleaner and all the attachements are in good working order and have spare bags if it uses bags. If you are unable to supply most of those above list then we can work with what you have or alternatively we can use our own product and equipment at an additional of $15 per visit.

Does the service continue if my cleaner goes on holiday?

Yes, if you need it to. We are committed to providing continuity and we will make sure you get temporary replacement.

How does pricing work?

Pricing is based on an hourly rate and depends on the package, starting from minimum rate of $62-$75 for the first 2 hours then $24/hour there after.

WEEKLY CLEANING

  • Minimum of 2 hours per appointment
  • $62 first 2hours
  • $24/hour there after

FORTNIGHTLY CLEANING

  • Minimum of 2 hours per appointment
  • $65 first 2hours
  • $24/hour there after

MONTHLY CLEANING

  • Minimum of 2 hours per appointment
  • $75 first 2hours
  • $24/hour there after

ADD-ONS/EXTRAS ( See Estimate page for pricing)

  • Doing Beds
  • Doing bunk bed
  • Wipe Rangehood Exterior
  • Vacuum Upholstery
  • Cleaning Products
  • Cleaning Equipment
How long will it take to allocate my cleaner?

Typically we commence service within 2 to 3 working days.

My space is especially messy. What should I do?

Not a problem, you can add additional time to your turnover service at a rate of $24/hour . This can be done via direct phone contact, where you can also tell us specific instructions and tasks you’d like completed.

We do…

We do provide following services in the first visit within the 2 hour minimum

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General Living Areas
Hallways/Entry/Foyer

  • Clean mirror
  • Remove cop web (within reach)
  • Dust and wipe down furniture
  • Dust and wipe down cabinet/Shalves
  • Dust electronics except TV screen
  • Dust and wipe window sills
  • Dust and wipe skirting boards
  • Dust ceiling fan (within reach)
  • Vacuum and damp mop floors

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Bathrooms

  • Remove cop web (within reach)
  • Clean and disinfect toilet
  • Clean and shine tap and sink
  • Clean mirror
  • Wipe down counter top, splash backs, shelves and outside cabinet
  • Clean bath tub
  • Clean shower screens, wall and floor
  • Dust and wipe window sills
  • Dust and wipe skirting board
  • Empty bins and replace liners
  • Vacuum and mop floors

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Kitchen

  • Remove cob webs (within reach)
  • Wipe down exterior oven, microwave, dish washer and refrigerator
  • Wipe off bench tops
  • Wipe down cabinet fronts
  • Spot clean cabinet fronts and knobs
  • Clean storage drawers exterior
  • Dust and wipe shelves/top shelves
  • Clean and shine sink and tap
  • Clean sink, taps & splashbacks
  • Clean oven front, hotplates
  • Dust and wipe tables and chairs
  • Dust and wipe skirting board
  • Dust and wipe window sills
  • Empty bins and replace liners
  • Vacuum and mop floors

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Bedrooms

  • Remove cop web (within reach)
  • Dust and wipe lamp/lampshade
  • Dust picture frames/furniture
  • Dust and wipe bed head
  • Change bed sheets/pillow cases master bedroom*
  • Dust and wipe bedsides tables
  • Dust and wipe window sills
  • Dust and wipe skirting boards
  • Dust ceiling fan (within reach)
  • Empty bins and replace liners
  • Clean mirror wardrobe/dressing table
  • Vacuum and mop floor

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Laundry

  • Remove cop web
  • Dust and wipe down counter top, cabinet fronts
  • Clean sink
  • Vacuum and mop floor

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*Add on Services

  • Vacuum upholstered furniture
  • Single bed bedsheets/pillow cases & duna
  • Bunk bed (2 single beds on top of each other)
  • Wipe down exterior range hood
  • Vacuum upholstery
    * For pricing please refer to our ESTIMATE page

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  • We recommend you have clean sheets/towels for us to swap.
  • *Vacuum is not part of the supplied equipment

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We don’t do…

Don’t have unrealistic expectations. It is not an overall property management service. As such, the following tasks/requests cannot be fulfilled

We don’t do…

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  • Clean/wipe TV screens
  • Internal oven cleaning
  • Dish washer loading/washing
  • Dryer loading/drying
  • Hand washing
  • Hanging clothes on washing line
  • Cleaning interior of any large appliances
  • Change bulk or neon light or skylight
  • Cleaning of window blinds and ceiling fans
  • Cleaning of ceilings, windows and any other surfaces outside of normal reach
  • Window glasses/screens
  • Cleaning of deep stains, pet messes and other heavy soilings
  • Cleaning pet litter or any other poop excrements
  • Leaving the premises for any type of errand (this includes going to key cafés, laundry facilities, and any other area outside of the building being serviced)
  • Taking inventory of items or taking photographs of the space for any purpose
  • Meeting guests for key exchanges
  • Cleaning tasks/duties not performed inaccessible areas

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  • Mould removal
  • Fly Screens/doors
  • Inside cabinets
  • Inside rubbish bin/trash can
  • Wordrobe, storage, drawers
  • Steam cleaning and/or carpet cleaning
  • Lifting/moving heavy items (such as furniture or white goods)
  • Cleaning or maintenance of outside areas such as garages, patios, decks and gardens
  • Cleaning of exteriors, including walls and windows
  • Climbing hights above 2 metres without a step ladder
  • Move/handle personal accessories such as like jewelry, perfume or collectables
  • Tidying clutter or mess
  • End of lease cleaning

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  • We recommend you have clean sheets/towels for us to swap.
  • *Vacuum is not part of the supplied equipment

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What happens on the Cleaning Day?

Getting Ready For The Cleaner

 

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Make sure you have all the cleaning products I will need.

Sometimes cleaner show up and our clients have nothing for the cleaner to use. You know best what kind of cleaning products you want used in your home.

Don’t forget that cleaner need equipment!

If you choose not to supply or use your own equipment, we can supply our own at $15 per visit.

Be reasonable

We do not sew on buttons, clean the wheels of your bike, scrub out your mailbox, or pull out the refrigerator in order to clean behind it.

Don’t make your house un-cleanable

If your house is a disorganized mess, it makes it harder for us to clean. Please pick up toys, piles of papers, and clutter from surfaces so that cleaners can actually get to them.

Give me some guidelines

Please write a list of the things you would like cleaner to do. Along with verbal instructions, this will ensure cleaner won’t forget anything.

Be wary price over the phone

Reputable cleaners come to your home and give you a free estimate.

Don’t leave messes for us to clean up

Pick your clothes up off the floor, get your dishes out of the sink, and clean up your kids’ toys. Your house will end up a lot cleaner.

Recommend us to your friends

We really appriciate this.

Much Appreciated

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What happens on the Inspection Day?

Inspection takes aproximately 15-20min. With this appointment, cleaner will inspection and take your detailed requirements and give you more accurate quote if she needs it. Cleaner will then schedule your booking.

On the inspection day cleaner will discuss and inspect your home areas such as:

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  • Bedrooms,
  • Bathrooms,
    • Showers
    • Bath tubs
    • Toilets
  • Other living spaces are in your home?
    • Family room,
    • Office,
    • Dining room,
    • Recreational room,

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  • Carpet,
  • Tile,
  • Laminate,
  • Hardwood, etc.

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  • One
  • Two
  • Three

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  • Granite,
  • Stone,
  • Marble,
  • Tile

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  • Weekly
  • Forthnightly
  • Monthly

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What’s the best way to handle linen/towel changes?

We suggest you have spare sets on hand. That way, your Blue Ribbon cleaner can quickly change the bed/towels with fresh ones, ensuring you don’t exceed your allotted time.

Will I get the same cleaner every time?

Depending on the cleaning package you chose you will usually get the same cleaner every time.

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